PDF Maker Mail Merge error

[R***@adobeforums.com]

I have Adobe Acrobat 9 Pro and Office 2007 operating on Windows XP SP3.
I have been using a Mail Merge word doc for sending out mulitple documents as attachments on emails.
I have tried to use the Merge to Adobe PDF option and the Mail Merge under the Adobe menu and get the same response on both options:

"Word experienced a serious problem with the 'acrobat pdfmaker office com addin' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?"

Any suggestions?

[Bill@VT]

A mail merge is not really a normal function for what you are trying to do. In any case, have you tried printing to the Adobe PDF printer instead?

Even if you do this process successfully, you will have to separate the PDF into multiple files once completed. Remember that the Adobe PDF printer is like any other printer in that it processes the information sent to it. It does not know what you want separate files. To get the separate files you will have to use Extract Pages in Acrobat or setup a macro in WORD that will step through your list one at a time to print, then stop for you to go to the next record.

[R***@adobeforums.com]

I have to disagree there. Adobe has added an extra menu ribbon to my Word 2007 and under there it has Mail Merge (Merge document to PDF files and send them by email. When I select that it comes up with a similar screen to my normal mailmerge for word: Record Range (all, current, From), then goes down to Email Options, Automatically send Adobe PDF files by Email and shows my field names that I have in my Excel table.
When I select OK, it starts converting to PDF but comes up with a message saying that "Microsoft Office Word has encountered a problem and needs to close. We are sorry for the inconvenience." and then it sends an error report to Microsoft, shuts down Word and then does a recover on my work. Then it comes up with the error about the add-in once it starts the recover.

[Bill@VT]

Well, I will have to take a look at AA7 or AA8 on my other machines. Can't do that now. It may be that you are running into issues with your mail package that is not MAPI compliant. If you do not have MAPI, the email feature will not work.

[R***@adobeforums.com]

I have found a way to get it to work now. Not sure what it is changing to make it work, but at least it does the trick now:
I have to go to the Acrobat Ribbon/Menu in Word and select 'Create and Send for Review' and follow all the on-screen instructions until I get to the 'Send for Shared Review' screen and there I select Cancel.
The mailmerge document is somehow automatically closed and re-opened and then the mail merge under the Adobe ribbon or merge to Adobe PDF under the mailings ribbon works without a problem.

[Bill@VT]

I have not had a chance to try it on AA8, but I am a bit intrigued. Glad you found a solution. Bill

[P***@adobeforums.com]

I've had this same problem with one word document and I think I figured out what is going on, at least in my case. I'm using Word 2003. I tried a test of one merge record, and it worked, but when I tried to complete the entire merge, it failed. After trying several times to no avail, I noticed that the first word in my document had the red spell check underline, even though the word was not spelled wrong. When I placed my mouse cursor in front of the first letter of the word, the font information said "ZWAdobeF" and the size was 1. After I deleted this and tried the merge to e-mail through the Adobe plugin, it worked flawlessly. After the merge was completed however, that font reappeared in front of the first word in my document.

I hope this helps some people out there.

Also, I'm using Adobe Acrobat 8 Professional.

[Ruth Kessman]

I had this exact problem today and you completely solved it. Thank you!

[f***@gmail.com]

Post by P***@adobeforums.com
I've had this same problem with one word document and I think I figured out what is going on, at least in my case. I'm using Word 2003. I tried a test of one merge record, and it worked, but when I tried to complete the entire merge, it failed. After trying several times to no avail, I noticed that the first word in my document had the red spell check underline, even though the word was not spelled wrong. When I placed my mouse cursor in front of the first letter of the word, the font information said "ZWAdobeF" and the size was 1. After I deleted this and tried the merge to e-mail through the Adobe plugin, it worked flawlessly. After the merge was completed however, that font reappeared in front of the first word in my document.
I hope this helps some people out there.
Also, I'm using Adobe Acrobat 8 Professional.

This just saved my sanity after hours of trying to troubleshoot! Thank you!!

[s***@gmail.com]

When I placed my mouse cursor in front of the first letter of the word, the font information said "ZWAdobeF" and the size was 1. After I deleted this and tried the merge to e-mail through the Adobe plugin, it worked flawlessly. After the merge was completed however, that font reappeared in front of the first word in my document.

Post by P***@adobeforums.com
I hope this helps some people out there.
Also, I'm using Adobe Acrobat 8 Professional.

Yes! This is what I encountered too. I followed your steps and I could run the Adobe PDF Mail Merge successfully.

[Nick Lindner]

Post by P***@adobeforums.com
I've had this same problem with one word document and I think I figured out what is going on, at least in my case. I'm using Word 2003. I tried a test of one merge record, and it worked, but when I tried to complete the entire merge, it failed. After trying several times to no avail, I noticed that the first word in my document had the red spell check underline, even though the word was not spelled wrong. When I placed my mouse cursor in front of the first letter of the word, the font information said "ZWAdobeF" and the size was 1. After I deleted this and tried the merge to e-mail through the Adobe plugin, it worked flawlessly. After the merge was completed however, that font reappeared in front of the first word in my document.
I hope this helps some people out there.
Also, I'm using Adobe Acrobat 8 Professional.

I also found the pesky character - though mine was partially hidden by a table. Thank you thank you thank you. ...

[T***@adobeforums.com]

Looks like I too have run into this, except with Word 2007. Even a complete replacement of the user's machine did not fix the problem.

Paul however, hit upon the solution. Although, the first time I tried it, it still failed. During my troubleshooting, I was going to remove the second page of the *.docx file I was merging, and I noticed that small 'dot' before the first word on the second page as well (what IS that little 'bugger'?!?). Interestingly enough, the first words on each page were NOT showing as misspelled either.

Anyways, removing said 'dot' from the first word on each page, THEN the 'Merge to Adobe PDF' worked.

I am using AA8.1.4, Vista (XP SP3 also), Word 2007.

So Paul - you ROCK!!

[m***@gmail.com]

Post by R***@adobeforums.com
I have Adobe Acrobat 9 Pro and Office 2007 operating on Windows XP SP3.
I have been using a Mail Merge word doc for sending out mulitple documents as attachments on emails.
"Word experienced a serious problem with the 'acrobat pdfmaker office com addin' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?"
Any suggestions?

OMG guys! It worked!! thanks so much. I feel like a God atm. lol...